Matt,

My only experience with ice makers is has been on my own as you.

The 3 times I've had problems it has been the small plastic gear that actually flips the ice from the tray that has been cracked. Once cracked it won't do jack.

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Rick Hurst_Home Works Inspection Co_Rockwall TX
In the words of Mike Tyson.... "Everyone has a plan until they get hit inda mouf"