Originally Posted by
Aaron Miller
Jonathan:
I also use InspectIt. The program is OK, but their support is lackluster. I spent years trying to communicate with their head programmer (we'll call him Gary - because that's his name) to no avail. Like with most software designers, the end user's opinion is not as important as the geek's. They know squat about this business but refuse to listen.
Aaron
Gary is not there anymore and Nick has taken over. The changes Nick is making to Report Plus are going to make entering information when writing up the report and in the software a lot easier and should be done some time in the middle January.
Even though his job is demanding and being pulled in different directions (my opinion), he has found the time to help solve problems. There are also a few other people there to help solve problems which is a big improvement from 5 years ago. The best thing they have started not too long ago was being able to look at what's on your computer screen while talking to you on the phone. This can help them understand the problem/question much easier which is a big plus.
Note: I use windows XP with Word 2003 and know nothing about Word 2007. I also have nothing to do with AHIT except have their software and test and comment on the improvements AHIT is making.