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Re: When the phone rings...
Jim,
I carry a steno pad in my truck. After years of doing this, I know what questions to ask and keep track of. At the office, we have order forms next to the phone. It's getting my wife to fill them out completely thats the hard part. Once we take the order, all info goes into 3D Office Managment software, where I can sync it to Outlook, my PDA, laptop, email software, etc. It works pretty well. It does have a bit of a learning curve though.
Good luck.
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