I'm on there nightly and I get bashed routinely. I also go to bat for the HIs but many who frequent that site live miserable lives and want to export their misery. Don't take it too seriously. Those with any gray matter btw their ears recognize ya'll are in a great position to help one another. Your referrals feed their families. They should reciprocate. If you should mis-speak on an issue, I've suggested they contact the HI, explain the scoop and make it a learning experience. I also pointed out the vast majority of their complaints are when a HI calls out something they feel is a non-issue. I asked them would they rather you guys miss the serious stuff? No response.

Hang in there, keep learning and try to find an HVAC company or two you can network with and learn from one another.

Bob

__________________
Keep the fire in the fireplace.