Good stuff Jack. I came from a customer service background before becoming an HI. And that old saying of "the customer is always right" couldn't be more wrong.

As slow as things have been at time this year, I never thought I would turn work away, especially for a past client. But that's exactly what I did back in February. He wanted me to give him a home inspection and termite inspection for over $100 off my normal price. I told him if he was familiar with me and my work and felt he needed to ask for that much of a discount, then he needed to look elsewhere because I wasn't going to work for him again. I hung up, the phone rang again in 30 seconds, and I ignored it. Let him go raise somebody else's blood pressure.