Hi,

Our company signed up for the HWA limited home warranties a few months ago - the customer service has been great so far, and it seems to be a good marketing tool. We were just paying for each warranty separately, but quickly found out that we were sometimes paying for a home warranty on a house that the buyer did not decide to buy. Of course, HWA will credit your account in this case, but that left me with something else to do - follow up (again) with the buyer to see if they actually bought it, or transfer the warranty over to the second house they had us inspect for them.

What I am doing right now is placing the burden of notification on the homebuyer by including the home warranty in the report package with "Time Sensitive Document - Please Read Reverse" on the front of the warranty, and a notice (very visible) that they must contact us within 10 days of the inspection that they intend to purchase the inspected property or the free limited warranty will not be issued. I also include this stipulation in other areas (website and other places). Does someone have a better way, or think there may be a legal problem (gasp) doing it this way? Is 10 days too long? I don't like to waste money. Any suggestions would be helpful.
Thanks!