Had an inspection a couple of weeks ago. Foreclosure, young couple wanted something they could live in while fixing up. Realtor called on a Wednesday, while I was in an inspection, and asked if I could do this one Friday with Radon test too. My standard report is a PDF via email usually the night of the inspection, followed up by a mailed hard copy in a binder, Radon info, Homeowner manual etc. In every mailed report I include a client comment/questionaire and a SASS envelope to return it. I get a response from most clients. The young lady client commented that the inspection was very detailed, well explained, and the report was excellent. But, I charged too much! They had found somebody "cheaper" but due to time restrictions they had to go with me be cause I was available. If my price was $50 less, the whole package would be very attractive! I refrained from replying with a smart-assed answer. Oh, and at the end, I ask for permission to use the client as a reference. The comment there was, "I would be glad to act as a reference except that I would have to say you cost too much". I took the whole thing as a kickback request. Refund me $50 and I'll give you glowing references. I'll just send her a card one day thanking her for her positive comments.
