I get their email address's when they call and notify them of the contract that's going to be sent to them. If they haven't received the contract within a few hours they are to call and have me resend it. I have run in to a few people who could not download a word document so it's in PDF format as well. I have heard that some clients have sued because they felt "under duress" when signing the document at the inspection. Copies of the contract are always in my truck, since clients do forget to bring them sometimes, but they have been given the chance to read the document at least 24 hours prior to the inspection. David