Frederick. I think you did do something not so right and not so wrong. Its not what you stated to the buyer but maybe the way you stated it.
you got caught in the center of something. This time it was a hot water heater next time ? There is good to come out of this.
As you will think about this for a long time. How did this come about?
Just what did you say that sent this thing into orbit?
Dont get me wrong im on your side.

This buyer put your name on his new water heater to the agents.

Thats what put this thing in Orbit.

Put this one in the book of. ( caught in the center )

Best

Ron

P.S. Wellcome.