Hi Gentleman hope your inspection schedules are full! I am curious for all of you vets out there if/when you have had a complaint about something that was missed in an inspection or not inspected properly how you handle it and how it affected your business if any as a direct result. If it was in a small real estate office did it affect your referrals from that office? Did it hurt your business for a month, week, year etc.? How did you handle the situation did you reimburse them, or tell them you wouldn't pay? All input is appreciated.