Randy,
Be concerned & listen to what the Client is saying.
Be proactive. ( Go & see for yourself. ) Even if you think you know the solution.
Be attentive & try to see the issue as the Client does.
If you don't know the solution sate You don't know but will find out ( No BS )
If it's your problem, State it's my problem & I will take care of it.
Don't Tell the Client what to do, give options.
Treat people as you would like them to treat your Mom.
If they are out to try & take advantage of you ( The Gloves Come OFF! )
