Thats always a downer to lose business..but dont drop your prices, and the fact that you feel you are offering a better product is great to hear. 9 months isnt long to develop a large referral base, and it sounds like you are getting calls. So work on your salespitch on the phone. Sell yourself before you give the price out, but keep it swift so your caller will stay with you. They ask a price, tell them you offer a superior service and an easy to read and comprehensive report. Marketing is important, and will benefit you greatly if done right. I am not saying you are not marketing, or that you dont have a "pitch", but I went through a similar start, and if they dont know you yet when they call, make sure you give them your strong points in a quick pitch...then the price, and assure them that the price is reflective on the amount of detail and professionalism that they will get from you. And dont forget the price of a competent, professional inspection is far, far less than the price of the home we are inspecting. Good Luck..