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Re: Bank Repo
Eric,
Very good post.
I keep saying that over and over ...
It is up to the HI to train their client into what to expect and what not to expect.
Raise the expectations too high (or do not make a sufficient effort to lower high expectations) and you will be on the not-so-pleasant end of a phone call asking why you did not tell them you could *not find everything*.
Hopefully, it is a phone call from the client and not a letter from their attorney.
ONLY YOU (the HI) can set the "expectation level" of what your client expects from you. Set the expectations lower than you can deliver, then deliver more than you said you could.
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