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Re: Kraftmade Cabinets
I believe you can order those made-to-order (standard cabinet box sizes with your finish and door) from the Big Box stores.
Typically, wood screws or sheet metal screws are used, and they last a long, long, long time.
Many times, you will see them installed with drywall screws, which are rather brittle and snap.
If the cabinet manufacturer says '3 screws' you need '3 screws'.
Regarding their 'special screws', I don't know what they are made of or what type screw they are.
Kraftmaid (I believe that's the correct spelling) does not (as I recall) install cabinets, they just manufacturer the cabinets. When order from a Big Box store or another source, you will get whatever installer you hire, or whomever the Big Box stores use if you have them install the cabinets.
That means the leverage for installation is limited, unless the Big Box stores provided the installation.
Too many unknowns to speculate further.
I'd ask her who installed the cabinets, where they were ordered from, and see if she has any supporting paperwork.
If Billy Bob and Jose's Cabinet Shop installed them, good luck on getting things corrected.
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