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Re: kind of an Opinion Question
Well, Paul, I'm certain you will get opinions that differ from mine, but in almost 10 years, I have walked from a job only twice. Once was when I got a question almost identical to yours. The second was when, in the middle of an Inspection, the Client asked, "How much E&O insurance do you carry?
In both cases, I stopped what I was doing and referred them to the cover sheet on the partially completed inspections that explains the process for complaint and recovery. In both cases, I respectfully told the former Clients that the nature and timing of their question made me extremely uncomfortable and that I felt that their intent was to intimidate me into a promise of perfection that I knew I could not keep. Therefore, they should find another inspector who they felt more comfortable with. I packed up and left.
They and their Agents were extremely upset. I don't care. A prospective Client who asks those questions may just be seeking information based on "expert articles" they have read. A Client who asks during an inspection has an agenda.
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The only reason some people get lost in thought is because it's unfamiliar territory.
- Paul Fix
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