Customer satisfaction surveys

[Jim Kiffel]

Does anyone have a customer satisfaction survey they use? I am putting one together but would like to see others or aquire a good template to use. I haven't really had any feed back from my clients lately and felt a survey would be a good way to monitor my product. Thanks

[A.D. Miller]

home inspection satisfaction survey - Google Search (http://www.google.com/search?hl=en&q=home+inspection+satisfaction+survey&aq=f&oq=&aqi)=

JK: There are hundreds of them to choose from. I personally prefer not to waste my clients' (or my) time on such old-school paperwork. If they paid you and did not sue you, they were satisfied. If not, your survey was completed without sending it.:D

[Jim Kiffel]

OK great, I was reading some other blogs about this issue today and they seemed to express the same thoughts.
Thanks

[A.D. Miller]

OK great, I was reading some other blogs about this issue today and they seemed to express the same thoughts.
Thanks

JK: You can send the surveys out, but with less effort you can produce and deliver a newsletter that will benefit your clients, and ultimately you.

[Scott Murdock]

Does anyone have a customer satisfaction survey they use? I am putting one together but would like to see others or aquire a good template to use. I haven't really had any feed back from my clients lately and felt a survey would be a good way to monitor my product. Thanks

I would guess you are talking about a paper survey???

Just an FYI I use SurveyMonkey: Free online survey software & questionnaire tool (http://www.surveymonkey.com/) it is free if you keep you question 10 questions or less. You can change the questions anytime. Pretty cool tool. Hope it helps.

[Ron Bibler]

Don't send out a survey but send out a thank you letter or card with your card in side. and then you can send one out every 6 months or every year.

Best

Ron

[Scott Patterson]

ASHI has one for their members to use that is completed online.

A drawing is held I think every quarter on those that have been sent in, and one homeowner will win a $250 Home Depot gift card. This has been going on for several years. Welcome Homebuyers and Sellers | ASHI, American Society of Home Inspectors (http://www.ashi.org/customers/survey.asp)

[Roger Hankey]

I wait for about 60 days after the inspection, and check the SOLD listing to see if they bought the house. If yes, I send a very short email to the client thanking them for hiring us and asking how things went -ask for feedback.

Usually this email produces good comments that I use in the testimonials page on my website.

I used to do a more formal survey, but I feel, as others have said, that this wastes the clients time. Better to let them tell you what they thought.

[Scott Murdock]

Don't send out a survey but send out a thank you letter or card with your card in side. and then you can send one out every 6 months or every year.

Best

Ron

I send out an e-mail for the survey link 5 days after the inspection. I get a lot of good information from it as well as testimonials. I send out hand written thank you cards to all involved the day after the inspection. This is just smart. It is easier and less expensive to cultivate you existing data base than than try and find fresh clients IMHO. I touch my clients at least 5 times a year with some kind of correspondence.