Matt Fellman
08-02-2010, 08:50 PM
This is half rant and half trying to be helpful on the off chance someone else gets this software or upgrades to this version. I do this through Costco and know a few others around here do too.
After using Costco cc processing for years with no problems I was informed I had to buy new software and go to an online based system... fair enough I suppose.
So, I call the place when they tell me to and the guy walks me through registering and away I go. During processing, when it comes time to print out the receipt, my pop-up blocker won't let the window come up. So, the guy tells me allow the pop up to get the receipt. If I'd like I can just set IE to 'always allow pop ups' from this site. No problemo.... right?
So, I run my first card a couple days later (on a different machine where the pop ups hadn't been allowed)... so, I click to 'allow' and to make a long story short... it double bills my client. A first time buyer with basically no money who is counting on every penny to be in his checking account to close with... yikes. Needless to say, he's not happy.
So, I call the center and they lady can't even tell me why this happened... she said it's something with the sales tax. At least now I see where the cards accumulate and can keep an eye on this. It wasn't until I called again Sunday and talked to one of the software engineers before I found out the pop up thing was the culprit...
So.... last night I sit down to run a card... "declined" - "call the center" - So, I call... they walk me through trying a few more times and it still gets declined. Great... I'll deal with later I think as I'm heading off to bed. Well, I wake up this morning to my client in my ear that her card was billed 5 times and the account has been closed and it's under "fraud" investigation!!!!!
And to make matters worse.... I call the center again and they have NO IDEA how it happened!!!!!!
I just can't believe a system could be set up this poorly and that the people on the phones are so clueless about their product.... So, basically, be really, really carful with this software. People on the verge of buying houses tend to get a little cranky when you clean out their checking accounts and lock up their credit cards... go figure.
And before you all tell me how great other plans are... I looked into Paypal - It's about 1/2% higher charge.... although now I'm thinking it would be worth it.
After using Costco cc processing for years with no problems I was informed I had to buy new software and go to an online based system... fair enough I suppose.
So, I call the place when they tell me to and the guy walks me through registering and away I go. During processing, when it comes time to print out the receipt, my pop-up blocker won't let the window come up. So, the guy tells me allow the pop up to get the receipt. If I'd like I can just set IE to 'always allow pop ups' from this site. No problemo.... right?
So, I run my first card a couple days later (on a different machine where the pop ups hadn't been allowed)... so, I click to 'allow' and to make a long story short... it double bills my client. A first time buyer with basically no money who is counting on every penny to be in his checking account to close with... yikes. Needless to say, he's not happy.
So, I call the center and they lady can't even tell me why this happened... she said it's something with the sales tax. At least now I see where the cards accumulate and can keep an eye on this. It wasn't until I called again Sunday and talked to one of the software engineers before I found out the pop up thing was the culprit...
So.... last night I sit down to run a card... "declined" - "call the center" - So, I call... they walk me through trying a few more times and it still gets declined. Great... I'll deal with later I think as I'm heading off to bed. Well, I wake up this morning to my client in my ear that her card was billed 5 times and the account has been closed and it's under "fraud" investigation!!!!!
And to make matters worse.... I call the center again and they have NO IDEA how it happened!!!!!!
I just can't believe a system could be set up this poorly and that the people on the phones are so clueless about their product.... So, basically, be really, really carful with this software. People on the verge of buying houses tend to get a little cranky when you clean out their checking accounts and lock up their credit cards... go figure.
And before you all tell me how great other plans are... I looked into Paypal - It's about 1/2% higher charge.... although now I'm thinking it would be worth it.