Jim Klein
02-03-2011, 02:54 PM
Hi,
I am trying to find out if anyone else has had the same issues with AHIT's report writer that I am having...
My machine is new, with Windows 7 and Word '10. When I use AHIT's reporting software's customizable INFO buttons and attempt to modify/add wording the way you are supposed to do it (click through 2 buttons to get into the root Word archive), it then locks up my computer with a "Visual Basic" error. After weeks with tech support and the programmer trying to reinstall ReportWriter, Word '10 etc and no solution I was offered the new version of the software that is apparently still in BETA but the INFO button was supposed to work.l Well, in fact it worked even less, it did not even connect to anything (like a broken link). After a couple more weeks of tech support, programmer involvement, IT involvement etc., I am now being told that it "must be something with your machine, we cannot figure it out" and they are offering me a refund for the software (that I have put considerable time into learning and using while working around the issue I am having). They did provide me with a clunky workaround that is difficult at best to deal with. Between the not getting called back as promised and promised solutions that never materialized, I am quite frustrated by this issue and while they say that they have not run across this before, I cannot believe it. Today they told me that they have discontinued selling the new version, but when I go to their website it still lets me buy it (??) Anyway, if anyone else has (or has had) this issue, please let me know. In the meantime, I guess I need to quickly find another software to buy (and learn).
Jim
I am trying to find out if anyone else has had the same issues with AHIT's report writer that I am having...
My machine is new, with Windows 7 and Word '10. When I use AHIT's reporting software's customizable INFO buttons and attempt to modify/add wording the way you are supposed to do it (click through 2 buttons to get into the root Word archive), it then locks up my computer with a "Visual Basic" error. After weeks with tech support and the programmer trying to reinstall ReportWriter, Word '10 etc and no solution I was offered the new version of the software that is apparently still in BETA but the INFO button was supposed to work.l Well, in fact it worked even less, it did not even connect to anything (like a broken link). After a couple more weeks of tech support, programmer involvement, IT involvement etc., I am now being told that it "must be something with your machine, we cannot figure it out" and they are offering me a refund for the software (that I have put considerable time into learning and using while working around the issue I am having). They did provide me with a clunky workaround that is difficult at best to deal with. Between the not getting called back as promised and promised solutions that never materialized, I am quite frustrated by this issue and while they say that they have not run across this before, I cannot believe it. Today they told me that they have discontinued selling the new version, but when I go to their website it still lets me buy it (??) Anyway, if anyone else has (or has had) this issue, please let me know. In the meantime, I guess I need to quickly find another software to buy (and learn).
Jim