C.Johnson
04-03-2011, 06:21 PM
Lost 2 Tuesday appointments.:mad:
Client calls Friday night, I'm out of town for nephew's wedding rehearsal dinner, I run outside to truck and I still take the call as I normally would at home. Everything is set, time, fee, everything! I always have my laptop with me when I go out of town, so I send follow up email Sat. morning thanking client for business as I always do, telling them again everything we discussed on phone, then stating that I would call them Mon. evening to re-confirm appointment time.
Then, tonight at 8pm I receive an email from client stating, "I have not heard from you, I was nervous so I called ANOTHER FIRM!" :mad:
I have email tracking software that confirms that sent emails where received and opened by recipient. Received 10:00 am Sat morning Read 12:30pm Sat. by client.
Why O Why must you lie! Just be Honest and tell me you found a low ball-er inspector and went Cheap! That's my honest opinion anyways. :rolleyes:
What angers me the most is I lost a separate 2nd Inspection earlier today because they needed same Tues. time and it was already booked and that is all that would work for 2nd client.
Guess I'll be sitting at home Tuesday, Hopefully the phone will ring tomorrow...:o
OH, I will be sure to call 2nd client tomorrow and see if I can salvage that one, worth a shot, as Inspections are hard to come by lately :confused:
Client calls Friday night, I'm out of town for nephew's wedding rehearsal dinner, I run outside to truck and I still take the call as I normally would at home. Everything is set, time, fee, everything! I always have my laptop with me when I go out of town, so I send follow up email Sat. morning thanking client for business as I always do, telling them again everything we discussed on phone, then stating that I would call them Mon. evening to re-confirm appointment time.
Then, tonight at 8pm I receive an email from client stating, "I have not heard from you, I was nervous so I called ANOTHER FIRM!" :mad:
I have email tracking software that confirms that sent emails where received and opened by recipient. Received 10:00 am Sat morning Read 12:30pm Sat. by client.
Why O Why must you lie! Just be Honest and tell me you found a low ball-er inspector and went Cheap! That's my honest opinion anyways. :rolleyes:
What angers me the most is I lost a separate 2nd Inspection earlier today because they needed same Tues. time and it was already booked and that is all that would work for 2nd client.
Guess I'll be sitting at home Tuesday, Hopefully the phone will ring tomorrow...:o
OH, I will be sure to call 2nd client tomorrow and see if I can salvage that one, worth a shot, as Inspections are hard to come by lately :confused: