Matt Youmans
08-31-2017, 07:40 PM
Hello all...hope everyone is well!
I am in Hanahan, SC and bought a new home end of May 2014. It has SilverLine vinyl windows and code here requires some sort of hurricane protection. The builder (their sub, I guess) drilled "anchor" type holders (basically, a female receptacle for a bolt that holds plywood on over window connected to a lag type screw) through the surrounding of the vinyl windows. It's not damaged any part of the window/gasket, etc that would typically be covered under mfg warranty, but I am getting water intrusion in my house (dripping down walls and bubbling/flaking paint and who knows what is going on behind the walls).
SilverLine reps on the phone said that warranty is void when I sent them these pictures. SilverLine (Andersen) legal dept said they couldn't (wouldn't) say one way or another if warranty would be void. They wouldn't put anything in writing, basically. I have now filed a warranty claim with them to get a rep here and give me something in writing one way or the other regarding warranty (per my friend's advice...she's a construction attorney).
Builder is addressing the issue, but they do not want to replace the windows. They have simply had another company out and apply more caulk/sealant around these holes where the screw penetrates the molding of window and, I'm assuming, the flashing or whatever which is allowing water to go where it shouldn't go.
Below are the first pictures I sent to SilverLine and are representative of every window on my house. I have some other pictures I will post in next post that I took today of the top part of window where I believe the water is pooling up and penetrating the flashing/barrier and entering my home. http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33625&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33626&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33627&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33628&stc=1
I am in Hanahan, SC and bought a new home end of May 2014. It has SilverLine vinyl windows and code here requires some sort of hurricane protection. The builder (their sub, I guess) drilled "anchor" type holders (basically, a female receptacle for a bolt that holds plywood on over window connected to a lag type screw) through the surrounding of the vinyl windows. It's not damaged any part of the window/gasket, etc that would typically be covered under mfg warranty, but I am getting water intrusion in my house (dripping down walls and bubbling/flaking paint and who knows what is going on behind the walls).
SilverLine reps on the phone said that warranty is void when I sent them these pictures. SilverLine (Andersen) legal dept said they couldn't (wouldn't) say one way or another if warranty would be void. They wouldn't put anything in writing, basically. I have now filed a warranty claim with them to get a rep here and give me something in writing one way or the other regarding warranty (per my friend's advice...she's a construction attorney).
Builder is addressing the issue, but they do not want to replace the windows. They have simply had another company out and apply more caulk/sealant around these holes where the screw penetrates the molding of window and, I'm assuming, the flashing or whatever which is allowing water to go where it shouldn't go.
Below are the first pictures I sent to SilverLine and are representative of every window on my house. I have some other pictures I will post in next post that I took today of the top part of window where I believe the water is pooling up and penetrating the flashing/barrier and entering my home. http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33625&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33626&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33627&stc=1http://www.inspectionnews.net/home_inspection/attachment.php?attachmentid=33628&stc=1