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Thread: Past Clients

  1. #1
    Martin lehman's Avatar
    Martin lehman Guest

    Default Past Clients

    Is there a way, beside calling or doing a drive by, to find out if inspection clients ended up buying the house inspected for them?
    Do any of you guys have tips or tactics you could share?
    The reason is because I want to send marketing materials(cards,flyers,etc.) to keep my name in front of my clients after the inspection.
    Thanks

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    Last edited by Martin lehman; 12-16-2008 at 11:43 PM.
    F.I.R.E. Services

  2. #2
    Join Date
    Mar 2007
    Location
    Philadelphia PA
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    Default Re: Past Clients

    It's a matter of public record, although I guess there can be considerable delay before the info becomes available. In Philadelphia you can go online, enter the address and find out the current owner, last sale price, taxes, etc.
    If you send your materials to the client's old address, they will get them if the deal didn't go through, and they will also get them if the deal did go through, for a while anyway, because their mail will be forwarded.
    I would think you would especially want to reach them if the deal didn't go through.

    "There is no exception to the rule that every rule has an exception." -James Thurber, writer and cartoonist (1894-1961)
    www.ArnoldHomeInspections.com

  3. #3
    Join Date
    Oct 2003
    Location
    Rockwall Texas
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    4,519

    Default Re: Past Clients

    Quote Originally Posted by Martin lehman View Post
    Is there a way, beside calling or doing a drive by, to find out if inspection clients ended up buying the house inspected for them?
    Do any of you guys have tips or tactics you could share?
    The reason is because I want to send marketing materials(cards,flyers,etc.) to keep my name in front of my clients after the inspection.
    Thanks
    Martin,

    If you have access to the MLS you can verify the closing on the home and the date.

    Another way to keep you name in front of the client is to simply make some stickers with your company info on them and place them on the water heater, electrical panel cover, or on the inside of the cabinet door below the kitchen sink.

    rick


  4. #4
    Join Date
    Mar 2007
    Location
    Chicago, IL
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    2,797

    Default Re: Past Clients

    I find that if you are looking for it, there is always a reason to contact a client 60 days after the inspection to provide some bit of (genuinely) helpful information.

    Michael Thomas
    Paragon Property Services Inc., Chicago IL
    http://paragoninspects.com

  5. #5
    Join Date
    Mar 2007
    Location
    Oregon
    Posts
    2,365

    Default Re: Past Clients

    It's really funny if you kill the deal and then, to add insult to injury, send marketing the seller.


  6. #6
    Join Date
    Oct 2003
    Location
    Rockwall Texas
    Posts
    4,519

    Default Re: Past Clients

    Who killed the deal? We don't kill the deal, the house does.

    Last edited by Rick Hurst; 12-17-2008 at 03:46 PM.

  7. #7
    Ted Menelly's Avatar
    Ted Menelly Guest

    Default Re: Past Clients

    I call my clients on the same day the following week after the inspection to find out how things are going and if they needed any part of the report clarified. Within a few days to a week at best the clients would have done their follow up and decided if they were going thru with it or not.

    For one reason that I do that is to find out if I need to do another inspection for them (new home). Yeah, I know, thinking of myself first. Oh well, that's business. It sure does sound good to them showing concern. I believe this is why I have so very few calls later about things that go bump in the night down the road. Set in their mind that you did a good job and followed up with them about concerns and I believe it nips all those calls in the butt for the future.


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