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Thread: got fired
08-15-2008, 05:58 AM #1
I thought that would get your attention.
The truth is the job ended early by mutual agreement. The job was being done for a seller. It turns out the client thought they were getting a code compliant inspection. Not only that but one which took into account what the codes happened to be at the time the house was built. As I began to point out things that needed attention he began to question about code and grandfathering and all that. I explained that I didn't do things that way.
To make a long story short, we had a respectful discussion, he paid me a partial fee and I did a partial report of what I had done.
Have any of you ever had a client misunderstand what your service was intended to do? How did you handle it?
08-15-2008, 06:42 AM #2
Re: got fired
Scott Patterson, ACI
Spring Hill, TN
08-15-2008, 07:47 AM #3
Re: got fired
Customers don't always know what they want and what they want isn't always what they really need.
I usually assess needs during initial phone or visit and go from there.
You should consider having multiple contracts for various types of inspections. Each of my contracts has a different heading that makes it fairly clear that it is or isn't an HI (HI insp contr; Specified condition contr; Construction insp contr; etc)
I've done many code compliance inspections. I only do them on an hourly basis, not for a set fee. You can never foresee all the issues that might arise.
It sounds like you did OK with the client, a good learning lesson.
"The Code is not a ceiling to reach but a floor to work up from"