Thread: Those Phone Calls

You've probably had them I'm sure.

They always start out with "You inspected a home for me several months ago.

Then about now is when it happens. That big lump in your throat shows up that shuts down your breathing for a moment.

Then you hear, "Well we have found another home and want you to inspect it for us."

Oxygen returns, color returns to face and Oh happpy days?

Rick

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Rick

Just in between inspections here.

I had 2 of those calls this week. I was ready for counter offensive mode and then they said the wanted another home inspected. I don't take lightly those I have a problem calls. It always turns out to be nothing but I know what you mean.

Another semi slow beginning this week and finishing with a good bang.

Originally Posted by Rick Hurst

You've probably had them I'm sure.

They always start out with "You inspected a home for me several months ago.

Then about now is when it happens. That big lump in your throat shows up that shuts down your breathing for a moment.

Then you hear, "Well we have found another home and want you to inspect it for us."

Oxygen returns, color returns to face and Oh happpy days?

Rick

Been there many times.... "Hi, you inspected our house about 6 months ago.......... and my husband really liked that ladder. Where can I find one like it?" Whewwwwww!

How about a double lump in the throat. I got a message yesterday from a lawyer representing a client I performed an inspection for back in October. "Oh $#it!!!". They wanted me to testify at a hearing tomorrow for a suit they are bringing against a contractor whose rehab work I inspected. WHEWWW! As it turns out, I already had an inspection scheduled for the time the hearing is going to take place.

Client; You inspected the house i bought a few months back.

ME; Yes Sir.

Client; Could you tell me how to light the gas logs, I know you showed me how to but I forgot.

Yes , Had a few of those this week. All good, but it sure gets the heart rate going. That's where you get ready to act like an answering machine.
"i'm sorry I am out of the office for the rest of my life please send all complaints to Rick Hurst he loves them"

client: "You inspected a house for me last month"

me: "yes"

client: "Well, the house collapsed on us yesterday!"

me: "so what do you want me to do about it?"

This scenario happens to me 3-4 times a year

Originally Posted by Brian Thomas

client: "You inspected a house for me last month"

me: "yes"

client: "Well, the house collapsed on us yesterday!"

me: "so what do you want me to do about it?"

This scenario happens to me 3-4 times a year

.
You must not have tested The Garage Door Properly !
It takes Skill, Common Sense, Experience (at least a year ) to know how to Tug on a Garage Door Just right.

Originally Posted by Billy Stephens

It takes Skill, Common Sense, Experience (at least a year ) to know how to Tug on a Garage Door Just right.

I guess I still don't know how ... or what ... "reasonable force" is. I sure would *not* want to define it in court.

Attorney: Define "reasonable force".

HI: Well, you see, I hold my arm up and catch the door, and if the door reverses without too much pressure, it is okay.

Attorney: So, when the door reverses without too much pressure on your arm, that is what you consider "reasonable force", is that what you are saying?

HI: Yeah, I guess so.

Attorney: (turning to other attorney) Your witness.

Other Attorney: So, when the door reverses without too much pressure on your arm, you consider that "reasonable force", right?

HI: Yeah, I guess so.

Other Attorney: Do you know how much that force is?

HI: No sir, just that it is a reasonable amount.

Other Attorney: Do you consider it a reasonable amount when it causes the death of a small child because the door did not reverse at the bottom of its travel?

HI: No sir, I do not consider it reasonable force when it crushes someone.

Other Attorney: Then which is it? Is it reasonable force or is in not reasonable force?

Other Attorney: (turning to Judge) Judge, please direct the witness to answer the question.

Judge: (turning to HI) Answer the question.

HI: Ahhhh ... ummmm ... errrr ...

Guys, please .... only one garage door thread at a time!

Let's move on to something less controversial like which association is the best one, or the pros and cons of licensing!

Mr. Peck,

Taken from Post #102

" I also ignore questions that are incomprehensible and based on incorrect opinions. "

Post # 79

" Yes ----- those guy's are wrong I am right. "

The instructions are poor, incomplete, do not include ect.

All Stellar comments for the record ( least we forget all that common sense , skill bla, bla.)

Or my favorite of the bunch.

Post # 33

" There won't likely be any plaintive IF You Really Know How to Test these Doors and Report Properly. "

As you can see Mr. Peck Ignore, Blame them guys, poor incomplete instructions , I know what I am doing, Won't happen Anyway. No Problems with that plan.

yeah, lets not rehash this garage door thing again please.

How about that Brett Favre and the Vikings ?

Really something ain't it.

So has it been decided then how many angels dance on a garage door or not?

Originally Posted by Joseph Burkeson

So has it been decided then how many angels dance on a garage door or not?

.
Yep,

You & Bruce King seem to be made for each other.

You should PM him pronto.

Hey Billy, Did Elvis really die or is he still holed up there in Memphis?

Originally Posted by Richard Stanley

-- is he still holed up there in Memphis?

.
He's Holed Up in His Back Yard.

two weeks ago.......via voicemail......."You inspected a house for me in April and today it burnt to the ground because YOU MISSED AN ELECTRICAL DEFECT
.................................................. .................................................. .................................................. .................................................. ....................JUST KIDDING. I was wondering if you would travel to another county to do a few inspections for me. I also have a couple around here I need you to do."

To him it was a joke. To me it was heart stopping.

All calls are good. You can always find a way to show them you are a cut above the rest by the way you promptly handle anything that comes along.

Thank goodness almost all of the calls from prior clients are asking for advice or for me to do another inspection for them.